Terms and Conditions

Please read the details and undestand the contents of this page before buying from this website.


Wessex Healthcare can accept payment by most major UK-issued debit and credit cards. Orders are positively card sanctioned prior to despatch. You may pay in three ways:

The Internet : There are two internet gateways. Paypal and Santander taking all major cards. Please note that you do not have to have a paypal account to use this method.

You may also telephone your order (call 0844 254 0062 ) This option is offered at the checkout stage.

or send a cheque payable to Wessex Healthcare Ltd. and post with full details to Unit C3 , Segensworth Business Centre, Segensworth Road, fareham Hants, PO15 5RQ.

When ordereing please ensure any details you enter are correct as wessexhealthcare.co.uk.can accept no presponsibility if the order is incorrect or is delayed as a result of incorrect details being given.

VAT exemption

Generally, VAT at 20% is chargeable on all products featured on this website unless indicated as a VAT exempt item for those eligible for VAT relief under the VAT act 1994.

genrally speaking , if you are chronically ill or disabled and the goods are for personal and domestic use they you may eb eligible for VAT relief. This will also apply to some UK charities.

You can select VAT exempt price on each item as indicated. You must then complete the VAT declaration at the checkout stating your illness or disability.

For more details please click here.


The vast majority orders placed before 2pm are despatched on the same day. Normally delivery will be within four working days.
Occasional delays caused by items going out of stock are possible, but we work hard to keep these instances to a minimum.
Orders are despatched by courier and will require a signature, while certain low weight items may be sent by Royal Mail.
Some orders may be delivered by third parties. In these cases any information passed on will only be used only for purposes of delivering the goods. Please provide a telephone number with each order.
If you have a specific enquiry about your order, please email us at the email address above, quoting your order reference, and we'll be happy to help.

Please click here for more information


If you need to return something you have bought from Wessex Healthcare, please email us at returns@wessexhealthcare.co.uk. for a returns number and explaining the reason for returning the item.
Or, telephone customer services on 0844 245 0062.

You must not return goods to Wessex Healthcare before contacting us and arranging the returns details.

Please click here for our returns policy.

Privacy Policy

Customer details are held for the purposes of ordering and marketing. The customer has the option to opt in or out. You have the right to ask Wessex Healthcare to update your personal data or to deletie it. 
You have the right to ask Wessex Healthcare to update your personal data or to require its deletion.
Please click here for more information 

Security with online payments

Wessex healthcare is committed to taking every precaution to ensure that when you buy from us, you do so with complete peace of mind. 

It is of paramount important to us that our customers are sure that they can shop with us with total confidence.
For this reason, all transactions through this website are handled in a secure environment by the global leaders in onlilne payment security.
All transaction information is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted. 
You can be completely assured that nothing you pass tothe payment servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.
For more information about these companies, please visit these links.


To the extent not prohibited by law, in no event shall we be liable for personal injury, or any incidental, special, indirect or consequential damages whatsoever, arising out of or related the use of our website wessexhealthcare.co.uk or goods and services supplied, however caused, regardless of the theory of liability (contract, tort or otherwise) and even if we have been advised of the possibility of such damages, some jurisdictions do not allow the limitation of liability for personal injury, or of incidental or consequential damages, so this limitation may not apply to you.

We are not responsible for any losses resulting from your use or the inability to use wessexhealthcare.co.uk or resulting from unauthorised access to, or alteration of your transmission or data in circumstances which are beyond our control.
Wessex Healthcare.co.uk is not responsible for your wasted expenditure, loss of profits, corruption or destruction of data or any loss which does not directly result from error on our part.
You will be responsible if you use this website in breach of these terms of use and will reimburse us for any loss that you cause to us as a result of your misuse. We do not promise that our website will be uninterrupted or entirely error free at all times.
The nature of the Internet dictates that shopping on wessexhealthcare.co.uk is provided on an 'as is' and 'as available' basis. We are not responsible to you if we are unable to provide our services for any reason beyond our control.


While we endeavour to keep prices accurate we may be unable to supply the goods at the price shown due to unforeseen circumstances. In this instance we will contact you and you will have the opportunity to modify or cancel your order. 

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