Return Goods

If you need to return something to, please contact us at

You will then be issued with a returns reference specific to your order. 

You must not return goods to before contacting us and arranging the returns details.

Any return sent without a returns reference number or without prior arrangement can not be refunded. Please do not send returns to the head office address. A delivery address will be advised.

Please see the information below about specific circumstances.

Damaged goods
If you receive your goods and they have either been damaged in transit or are in some way faulty, you must let us know as soon as they arrive,  we'll be happy to accept them back and send a replacement, or refund you in full. 

In these circumstances, you must contact us immediately on the email address above and we will make the necessary arrangements on your instruction. 

Goods Unsuitable
We also accept the return of goods even if they are delivered without fault or damage, but you assess them as unsuitable for your requirements.

You must notify us within five working days.

Under these circumstances the price of the items concerned are refunded, but there may be charges to cover the handling and carriage costs involved.

Again, please contact us on and we will make the necessary arrangements.

Upon receipt of the goods we will refund the amount paid or issue an exchange credit as required within 28 days.

Exceptions to this are as follows:

Wessex complies with:

The Consumer Protection Distance Selling Regulations 2000.   
The DSRs implement EU Directive 97/7/EC and, for most goods and services, provide additional rights to consumers buying at a distance which  means selling and buying by phone, mail order, via the Internet or digital TV.                       

 BHTA (British Healthcare Trades Assoc.)  code of practice